Head of Customer Service. I looked at lots of options, including leaving, but finally had a very adult conversation with my boss who was brilliant and very supportive. She describes her role as challenging, inspiring and fun.

I emailed her back straightaway to acknowledge her comments and promised one of my team would be in touch – she was so grateful that I’d taken time to contact her. This is how she got there.

To speak to us about an order you’ve placed, ask us a question about delivery or for gift card and gift voucher queries’, If you have made a purchase in store and are contacting us to add your Sparks points, you can now do this here, If you have an issue or query regarding your Sparks account. Shop the top toys from The Entertainer and ELC, Spellbinding sleepwear for Harry Potter fans, Take a peek at our 12 days of Christmas beauty box, A different style of shopping this Christmas, Free home delivery when you spend over £50|Order by 8pm for next-day delivery for £4.99|Shop with confidence with our extended returns policy. Click here to find out more. Just reading about some of their wonderful stories gives me so much pleasure. I read a customer email when I was on holiday recently. To speak to us about an order you’ve placed, ask us a question about delivery or for gift card and gift voucher queries’. From there, I took on two senior store management positions and roles in our Customer Insight Unit, Store Operations and Change Programme before landing the Head of Customer Service job 10 years ago. My ongoing objective is to define and deliver our brand-wide service proposition. Being able to call on my network is really important.

During my time with the business, the overall number of women in senior positions had increased. For me, it’s about skills not gender. All of this was great preparation for the Customer Service role I’m in today. The results were outstanding and this gave me the confidence I need to just have a go. If an agent is available, we'll chat with you right now. "mobileSearchExposed": false To find out more about our partnership with Deliveroo, click here.

I’ve learned by example and I like to give back accordingly.

Jo joined M&S as a Graduate Trainee back in 1989. After starting out in our Southend store 28 years ago, I became a Commercial Manager before spending five years in our International Franchise Group. This is a massive task. I delivered some great things at work too. So not only was it high profile; it had a tangible, visible impact too. My advice to anyone in this situation would be: have a plan; but be flexible and talk to those you trust. This is the 16 digit number printed across the centre of the card.

Need more help? 28 years later, she’s still with the business and has risen to the heights of Head of Customer Service. "mobileSiteStripe": false,